What services do you offer?

We provide complete website creation, redesign, mobile apps, UI/UX design, e-commerce development, branding, and more — tailored to your business needs.

Do you only create websites, or do you also build mobile apps?

We do both! We build sleek, high-performing websites and modern mobile apps for Android and iOS platforms.

Do you design logos, videos, or other media for websites?

Yes. We offer full brand identity services including logo creation, custom videos, banners, icons, and more.

Can you redesign my existing website?

Absolutely! We specialize in transforming outdated or underperforming websites into fresh, modern digital platforms.

Do you offer e-commerce website development?

Yes. We create powerful e-commerce solutions with features like product catalogs, shopping carts, secure checkout, and mobile optimization.

Do you help with branding and business identity?

Yes, we offer branding packages that include logos, brand colors, typography, visual language, and more.

How long does it take to build a website?

It depends on complexity, but on average, projects take 1 to 4 weeks from discovery to launch.

What is your step-by-step process for website creation?

Our 6-step process includes Discover, Plan, Design, Develop, Test & Refine, and Launch & Support — ensuring clarity and excellence at every phase.

When can you start working on my project?

Typically, we can start within 2–5 business days after finalizing the project scope and receiving the initial deposit.

Can I request changes during the design and development process?

Yes. We encourage feedback and allow structured revisions at every major milestone to ensure satisfaction.

How much does a website cost?

Costs vary based on features, complexity, and timeline. We offer both custom quotes and preset packages to fit various budgets.

Do you have fixed packages or flexible pricing?

We offer both. You can choose from standard packages or get a custom quote tailored to your needs.

Is there a deposit required before you start work?

Yes. We require a 50% deposit to secure the project timeline and begin development work.

Can I pay in installments?

Yes. We offer flexible payment milestones that align with the project timeline.

Do you charge extra for revisions or updates?

Minor revisions are included. Major changes beyond the agreed scope may attract additional charges, which are discussed transparently.

Will my website be mobile-friendly and responsive?

Absolutely. Every website we build is fully responsive across all screen sizes and devices.

Can you integrate payment gateways like M-Pesa, PayPal, etc.?

Yes. We integrate various payment systems including M-Pesa, PayPal, Stripe, and more depending on your location and needs.

Will I be able to update the website myself?

Yes. We can build your website with a content management system (CMS) that allows you to make changes easily.

Do you use WordPress or custom code?

We work with both. Your website can be built using WordPress, custom HTML/CSS/JS, or a framework — depending on your goals.

Can you integrate WhatsApp chat, contact forms, or booking systems?

Yes. We can integrate modern communication tools and booking systems to boost engagement and conversions.

Will my site be optimized for speed and performance?

Yes. We prioritize performance with optimized images, caching, minimal loading times, and clean code practices.

Do I need to buy my own domain and hosting?

Not necessarily. We can help you choose, register, and set up both domain and hosting as part of our services.

Can you help me register a domain and get hosting?

Yes. We’ll guide you through domain registration and hosting setup or do it entirely on your behalf.

Do you offer website maintenance after launch?

Yes. We provide affordable maintenance packages that include updates, monitoring, and backups.

What happens if my website goes down?

We offer support to diagnose and restore your website promptly, depending on your hosting and support agreement.

Will you provide backups and security?

Yes. We ensure regular backups and implement strong security protocols including HTTPS, firewall setup, and malware protection.

Will my website be SEO-optimized?

Yes. We apply best practices for on-page SEO including meta tags, image alt attributes, and SEO-friendly URLs.

Can you help with Google Search Console and Analytics setup?

Yes. We set up and configure both tools so you can monitor traffic and performance accurately.

Do you offer digital marketing or advertising services?

We partner with digital marketers and can offer Google Ads setup, Facebook marketing, SEO campaigns, and more.

How will people find my website online?

We make your site search-engine friendly and provide advice or services to improve your visibility online.

Can you provide images, videos, and written content?

Yes. We have access to licensed media, professional writers, and video editors to supply or enhance your content.

Can I use my own photos and videos?

Absolutely. We encourage you to share your own visuals, and we’ll optimize them for web use.

What formats should I send my content in?

Images should be in JPG, PNG, or WebP. Videos in MP4. Text in Word, Google Docs, or plain text files is preferred.

Do you edit or enhance photos/videos?

Yes. We can enhance visuals, resize images, compress videos, and even animate certain elements upon request.

How do we communicate during the project?

We communicate via WhatsApp,instagram,facebook,zoom meetings and the inbuild message section. We also provide regular updates and feedback loops to ensure alignment throughout the project.

What if I have questions after the project is completed?

We're always available for post-project support, whether it's small tweaks, advice, or full-scale upgrades.

Do you offer tutorials or guides on how to manage my website?

Yes. We can provide video tutorials or simple manuals tailored to your website’s CMS or structure.

Can I hire you again for updates or a new project?

Yes, many of our clients come back for upgrades, redesigns, or entirely new projects. We're happy to partner long-term.

Will I own my website after it’s built?

Yes. Once final payment is made, full rights to the website are transferred to you unless otherwise agreed.

Do you sign contracts or NDAs?

Yes. We respect confidentiality and are happy to sign NDAs or contracts as needed to protect your project and ideas.

What is your refund or cancellation policy?

We offer partial refunds based on the project stage. Full policies are clearly outlined in our agreement before work begins.

Is there a guarantee on the website functionality?

Yes. We guarantee full functionality as described in your scope. We also fix any bugs discovered post-launch within 30 days.

Can you help me connect my website to social media?

Absolutely. We can link and integrate your website with Instagram, Facebook, Twitter, LinkedIn, and more.

Do you create business emails (like info@mycompany.com)?

Yes. We help you set up professional business emails using your domain via Gmail, Zoho, or hosting provider tools.

Can you help me launch my website online?

Yes. We handle every aspect of deployment — domain pointing, hosting configuration, SSL setup, and more.

Can you upload my photos/videos for me?

Yes. Simply share your files, and we’ll professionally optimize and place them on your website for the best impact.

Can I upgrade my website later?

Absolutely. We build with scalability in mind, allowing your site to grow with your business over time.

What if I want to add a store or blog in the future?

We can integrate a blog, store, booking system, or other features later — either immediately or when you're ready.

Do you offer monthly support plans?

Yes. We have monthly support options that include updates, analytics reports, speed audits, and ongoing advice.

Can you help with app creation later on?

Definitely. We offer mobile app design and development as an upgrade or follow-up project after your website launch.